Many of us are faced with conflict on a daily basis – but what starts as a simple disagreement doesn’t need to result in upset or violence. With the specific skills and techniques explained in this document, we will help you to understand how to defuse uncomfortable situations, and teach you how to potentially resolve them. Read through each section carefully and try to apply the skills and scenarios to conflicts you might encounter in your own community.

Use this as a guide to help you when you find yourself faced with a conflict or difficult situation that has the potential to escalate into something worse.